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Frank Slootman | ServiceNow Knowledge14

Best viewed at http://vinja.tv/undefined. 01. Frank Slootman - President & CEO of ServiceNow - Visits theCUBE!. (00:00) 02. Transforming IT From A Cost Center Into A Value Producer. (01:15) 03. There's Gold In Those IT Shops. (03:42) 04. The Fear Of ServiceNow Replacing HR. (05:58) 05. Why's It Taken So Long For IT To See The Value Of Services Like ServiceNow?. (07:15) 06. The Evolution Of Thenking When It Comes To Market Opportunity. (10:07) 07. Where Is The Emphasis Now With ServiceNow. (12:27) 08. The Importance Of A Single Source Of Record. (15:20) 09. Does The Philosophy Of a "Single Source Of Record" Limit ServiceNow?. (17:25) 10. Is There Still Lots Of M&A Opportunity Out There For ServiceNow?. (18:23) Track List created with http://www.vinjavideo.com. https://siliconangle.com/2014/04/29/s...  --- --- Frank Slootman, ServiceNow, at ServiceNow Knowledge 2014 with Dave Vellante and Jeff Frick. ServiceNow’s single system of record, key to continued success | #Know14 The ServiceNow Knowledge14 event being held this week at the Moscone Center in San Francisco has thus far welcomed clients, practitioners and executives within ServiceNow's ecosystem. Dave Vellante welcomed Frank Slootman, the President and CEO of ServiceNow, shortly after his keynote address. "One of the themes you struck hit home to me," Vellante stated. "And that is transforming the IT department from a cost to a value center. So, how do you see the role of IT and the CIO in the future?" Slootman lamented that the worst of all scenarios he could foresee is that which values an IT department as a commodity or utility, saying "As a result, [companies] want it to get cheaper and cheaper to operate." Slootman believes many companies simply tolerate the costs associated with their IT departments because a company has to have basics like e-mail and collaboration. But he believes it is the responsibility of the CIO to turn that perception around and shift IT into a center of innovation. "I ask CIO's, 'What have you done in the last 12 months that has blown people's minds?'" He believes IT should be viewed as the go-to for how to improve the operation of the business. Slootman, who is soon celebrating his third anniversary as head of ServiceNow, claimed that the company has yet to reach top potential. "Despite our scale and growth, ServiceNow is still in its early innings," he said. One of the primary values he sees, as ServiceNow's expertise migrates from the IT department across the rest of the enterprise, is in helping companies achieve a leaner bottom line. "Managing service is just essential in terms of economizing and saving money," he claimed. "Human resource organizations have been able to dwindle their staff by 50 percent once they realize their inefficiencies and can address them." "Doesn't that scare people?" asked Vellante. Slootman responded by citing a blog post he had written on the topic recently. "We are definitely going to see that happen. We can resist but that's not realistic," he said. @thecube #Know14