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Most physical therapy clinics market the wrong thing. They promote visits, treatments, and techniques — but patients don’t actually want those things. What they want is the outcome: getting back to running, lifting, sports, or living pain-free. In this episode, Jimmy McKay and Dave Kittle explore how PT clinic owners can shift from transactional care to transformation-based care. Drawing insights from thinkers like Seth Godin, Gary Vee, Rory Sutherland, Chris Voss, and Chris Do, they explain how better positioning, marketing, and communication can turn a one-time patient into a long-term relationship. They also discuss why selling programs beats selling packages, why vanity metrics like social media views don’t build clinics, and how the first phone call with a patient may determine whether they ever become a client. If you’re a clinic owner trying to grow revenue, improve patient engagement, and create a stronger brand, this episode will change how you think about your business. What You’ll Learn • Why patients buy outcomes — not treatments • How to position your clinic as a transformation machine • Why social media views don’t equal patients • How to turn a $10K client into a $70K lifetime relationship • The difference between selling programs vs packages • Why the first phone call determines patient conversions • The importance of asking better intake questions Guests & Resources Dave Kittle Website: https://conciergepainrelief.com YouTube: https://www.youtube.com/@thedavekittl... Tony Maritato YouTube: / medicarebilling Sponsors SaRA Health — https://sarahealth.com EMPOWER EMR — https://empoweremr.com U.S. Physical Therapy — https://usph.com