what is shrinkage & Attrition? скачать в хорошем качестве

what is shrinkage & Attrition?

Shrinkage is a term that is broadly defined as the percentage of time that scheduled agents are not available to handle customer interactions. Attrition is the rate at which members of staff leave the workforce over a given period of time Must Watch some MS Excel videos: How to calculate count if in excel:    • How to use COUNTIF in Excel || BPO Live Ex...   How to do VlookUP in Excel :    • What is VlookUp in excel? Live call center...  q How to upload document & pdf in Excel Sheet:    • How to upload document / pdf / images on e...   How to add calculate field in Excel    • MS Excel - how to add calculate filed in P...   Yellow belt Six Sigma Certification videos: What is Kaizen :    • what is KAIZEN ?  learn with case study   What is 3M (mura, muri, muda) :    • what is Mura, Muri, Muda in lean management ?   What is six sigma:    • What is Six Sigma in BPO? latest 2021   Types of Waste :    • 8 types of waste in Lean Six Sigma || gree...   Poke Yoke in lean :    • What is Poka Yoke -- A mistake proofing te...   Lean History :    • what is lean and learning about its histor...   DMAIC in six sigma :    • What is DMAIC in Six Sigma? || latest 2021   #BPOInterviewtutorial #TeamLeadJob #BPO