The NLP Approach to Rapport Building скачать в хорошем качестве

The NLP Approach to Rapport Building

Building rapport is one of the core principles of NLP. And so, as you’d expect, NLP has a lot to say about how best to do rapport building. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details NLP This video is part of course module 2.9.1 Program 2: Manager as Communicator Course 9: NLP Section 1: Introduction to NLP Dr Mike Clayton has been an NLP Master Practitioner since 2003. Other videos in this section include: 🎬 What is NLP? Neuro Linguistic Programming    • What is NLP? Neuro Linguistic Programming   🎬 NLP Presuppositions: Explained!    • NLP Presuppositions: Explained!   🎬 NLP's Logical Levels of Change: (aka Neurological Levels)    • NLP's Logical Levels of Change: (aka Neuro...   🎬 NLP Filters: How we Interpret the World around us    • NLP Filters: How we Interpret the World ar...   LESSON NOTES The basis for rapport building is matching the other person. The three ways we can do this are with our: Body Language, or physiology • Postures • Gestures • Facial expressions • Eye contact • Breathing • Even clothing and style Voice • Pace (or tempo) • Volume (loudness) • Rhythm • Tone (or pitch) • Timbre (quality) Words • Key words • Slang, argot, and idiom • Jargon and technical vocabulary • Predicates – the words that convey senses like sight, hearing, and feeling, like see, show, illuminate; hear, resonate, sounds like; feel, robust, grasp; or digital language like: sense, think, perceive • Associations and experiences Matching and Mirroring We gain rapport by matching the other person. The distinction between matching and mirroring only makes sense in the context of body language. The mirroring posture represents the posture we’d see if we looked in a mirror. The sensation can be far more intimate. In circumstances where this is inappropriate – like work – this can be jarring, disrespectful, and can break rapport. Pacing and Leading The process of matching your body language, voice, and words is called pacing. As you do this, you will come into rapport with the other person. Because rapport feels good, you can ease off, and the other person will stay in rapport. But, because of their unconscious wish to stay in rapport, unless deliberately break rapport, you can go further. You can make small changes in your own behaviors that do not match theirs. And, to stay in rapport, they will follow you. Now, you are leading. If you truly had rapport, and if you don’t make a change that is too big, you can lead them to a less intense emotional state. Thus, you can de-escalate RECOMMENDED EXERCISE 1. Notice pairs of people in bars, restaurants, and cafes. Can you spot the signs of rapport? (1 MC CPD Point) 2. Now deliberately add elements of matching in your interactions. Do this for a couple of weeks. At the end, reflect on what you have noticed. (2 MC CPD Points) DOWNLOADS 📖 For a full transcript of this course, download our low cost Kindle-exclusive eBook, NLP - Neuro-Linguistic Programming: A Management Courses Introduction - https://geni.us/VGhsNQ Free Resources 🧰 CPD Tools - https://gum.co/MC-CPD Paid resources 🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3) RECOMMENDED READING There are many books that introduce NLP. These are the ones I have, and can recommend: 📖 NLP Workbook: A Practical Guide To Achieving The Results You Want https://geni.us/LNhW 📖 NLP at Work: The Difference that Makes the Difference https://geni.us/we84 📖 Introducing NLP: Psychological Skills for Understanding and Influencing People https://geni.us/H3VneOh ⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-... (the links are affiliated) MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS You can record your Management Courses CPD points on our free, downloadable CPD record log. 📓 Download it at: https://gum.co/MC-CPD Each video has two levels of MC CPD points. For this video: If you simply watched the video, record 3 MC CPD points If you also carried out all of the recommended exercises, score a total of 6 MC CPD points CHAPTER MARKERS 00:00 - Building rapport with NLP 00:18 - The NLP approach to rapport: Starting point 00:49 - Body Language 01:12 - Voice 01:34 - Words 02:38 - The Albert Mehrabian fallacy 05:32 - Matching and Mirroring 06:41 - Pacing and Leading 09:17 - Closing remarks #ManagementCourses #NLP #Rapport