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Emma Ackers shares her insights on CII Module, IF9 Customer Service in Insurance. Click here https://empowerdevelopment.teachable.... for access to the full video on our online study platform. Preview Chapter 1 for Free (no sign up required). The full video covers everything you need to know to help you to pass your IF9 exam, including: ✔ Excellent Customer Service in an Insurance Context ✔ The Customer Experience ✔ Attracting and Retaining Customers ✔ Use and Importance of Customer Feedback ✔ Good Communication ✔ Communication Skills ✔ Dealing with Conflict ✔ Keeping Records, Managing Workloads ✔ Working as an Effective Team ✔ Service Policies and Selling ✔ Increasing Sales Activity ✔ Regulatory and Legal Requirements If you would like to follow us on social media or learn more about us please choose from the links below. TikTok: https://www.tiktok.com/@empower.devel... Website: www.empowerdevelopment.co.uk View all Empower Development courses: https://empowerdevelopment.teachable.... LinkedIn - / empower-development Instagram: / empowerdevelopment Facebook: / empowerdevelopment Podcast: https://play.acast.com/s/empower-talks