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Episode

At just 20 years old, Lewis Parkin is proving that age is no barrier to impact in the contact centre world. Starting out at Alvaria in an entry-level role, Lewis quickly showed his initiative — creating training videos, planning events, helping with design projects, and even managing customer accounts across the UK and Ireland. His story is a brilliant example of curiosity, attitude, and the power of saying yes. In this episode, host Martin Teasdale chats with Lewis about: How he entered the contact centre industry straight from college The perceptions young people have about contact centres What he’s learned from working with experienced leaders like Steve Powell and Bruce Skjolde How variety and responsibility helped him grow Why proactive customer contact excites him about the future Lewis also shares what it’s like being part of a global team, how he handles imposter syndrome, and why technology and creativity go hand in hand.