Managed the Flow of Tickets Into Your System - SOP for Managed Services скачать в хорошем качестве

Managed the Flow of Tickets Into Your System - SOP for Managed Services

Managed the Flow of Tickets Into Your System - SOP for Managed Services There's a tiny bit of truth that you can't control when things go wrong. But don't turn that into a belief that you can't control anything. You DO control everything inside your company, and your response to the flow of tickets. Timeline - 00:00 The flow of tickets into your system 01:56 The conveyor belt in any systematic process 03:13 Backlog is your friend 04:20 Have a default priority 06:17 Do not build processes based on the exception to the rule 07:48 Maybe 40 % of your tickets are scheduled work 09:09 There's far less money dealing with emergencies 10:17 Your technicians shouldn't worry about backlog 12:04 Use a Pull system for tickets 13:30 Managing backlog 15:07 Overhead in running a business 17:00 Diagram your workflow 18:12 Manage your team as a team; manage individuals as individuals 18:24 Call to Action More great information at https://www.smallbizthoughts.org :-)