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From Repair Shop to Full Parts and Service Location

Episode 357: In this episode of The Heavy Duty Parts Report, host Jamie Irvine speaks with John Whittet, Chief Customer Officer at Fullbay, about the growing trend of repair shops expanding into parts distribution. They discuss how shops often begin by stocking basic items for their own repairs and then evolve into full parts and service providers, driven by customer demand for one-stop solutions. Whittet highlights challenges such as inventory visibility, pricing control, and workflow alignment, emphasizing how Fullbay’s cloud-based platform helps shops manage real-time inventory across warehouses, retail counters, and mobile service units. The conversation also explores the impact on staffing, the need for process mapping, and the importance of balancing cash flow with inventory management. Ultimately, the episode underscores that while expanding into parts distribution adds complexity, with the right systems and practices, shops can scale successfully and meet modern fleet expectations. Links • https://www.fullbay.com/ Sponsors of this Episode The Hub Corp: Introducing the new standard in wheel-end protection: The Hub Corp's revolutionary XTRACTOR™. The only line of heavy-duty hub caps with a built-in 3-Stage Magnetic Oil Filter that safeguards critical axle components under extreme loads for longer. And with the patent-pending HexThread™ cartridge, the XTRACTOR makes hub oil servicing and inspections faster, easier, and cleaner. The Hub Corp: Challenge The Standard. Visit https://thehubcorp.com/ to learn more and join the waitlist. Fullbay: Fullbay is built for the heavy-duty world, giving your operation the tools to keep your fleet or independent repair shop running. Features like streamlined scheduling, real-time inventory tracking, technician efficiency insights, and detailed reports are how Fullbay helps shops reduce downtime and keep your vehicles on the road where they belong. Check out https://www.fullbay.com/heavy-duty-so... to maximize your shop’s productivity. GenAlpha: Equip360 by GenAlpha helps manufacturers and distributors grow their parts sales and make life easier for their customers. With real-time insights into inventory, pricing, and order tracking, it keeps customers coming back. Plus, it saves time by automating routine tasks and making repeat purchases simple. Explore Equip360 at https://www.genalpha.com/?utm_source=.... Disclaimer: This content and description may contain affiliate links, which means that if you click on one of the product links, The Heavy Duty Parts Report may receive a commission. #software #trucking #repairshop