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Change management from a psychosocial risk perspective This session discusses change management and its implications for psychosocial risk. Change is an inherent part of business operations, yet it is often poorly managed. In fact, 70% of change programs are shown to fail (Balogun & Hailey, 2004). In this session, we are going to take a practical approach to managing change and offer you tools to do it well. Specifically, the session will address: • Poor change management as a psychosocial hazard, its impact on staff and associated risk of psychological injury. • The most common psychosocial hazards co-related to poorly managed change. It is important to note that psychosocial hazards do not act in isolation but are rather grouped, compounding the likelihood of adverse outcomes. There are several hazards that are often grouped with poorly managed changes. • Tools and strategies to ensure change is managed well. We will discuss tools at strategic, structural and individual level, so that participants feel empowered and prepared to act. • A case study that discusses the practical application of change management and how poorly managed change can be reversed. Dr Georgi Toma - Heart and Brain Works Dr Georgi Toma is a leading expert in psychosocial risk, workplace wellbeing, and mental health at work. As Director of Heart Brain Works, she supports organisations across Australia and New Zealand to manage psychosocial hazards and create mentally healthy workplaces using evidence-based, people-centred approaches. An honorary research fellow at the University of Auckland, Georgi researches occupational stress, burnout, and psychosocial risks including high workload, poor leadership, emotional demands, and bullying. Her work bridges the gap between research and practice, helping public and private sector clients such as Uber, RMIT University, Hitachi Energy, and Environment Canterbury assess risks, implement targeted interventions, and build leadership capability. She is the creator of the Psychosocial Risk Maturity Scale™, a diagnostic tool that benchmarks organisational systems and guides improvement. Georgi also developed the Wellbeing Protocol - the only scientifically validated mental health training in Australia and New Zealand proven to reduce stress and burnout. Research by the University of Auckland showed it can reduce stress by up to 58%, burnout by up to 60%, and improve mental wellbeing by up to 103%. Georgi’s work is grounded in systems thinking, the hierarchy of controls, and ISO 45003. She is known for her clarity, warmth, and practical expertise.