The Future of Sales: Effective Phone and Omni Channel Communication Strategies with Mary Jane Copps скачать в хорошем качестве

The Future of Sales: Effective Phone and Omni Channel Communication Strategies with Mary Jane Copps

This inaugural episode of the Best Sellers Podcast, hosted by Doug Dvorak, features Mary Jane Copps, also known as The Phone Lady, who is an expert in sales, telephone training, and a New York Times bestselling author. The discussion revolves around the importance of effective phone and omnichannel communication strategies in sales. Mary Jane shares her journey from starting North America's first online research directory for journalists to becoming an expert in sales communication. She emphasizes the value of preparation and research in sales calls, the psychology behind successful phone communication, and the evolution of sales in the digital age. The episode also touches on the challenges and advantages of omnichannel strategies, the significance of personalized and respectful communication, and the impact of technology, including AI, on sales. Mary Jane offers practical tips for improving sales efforts and highlights the importance of practice, research, and adopting a client-focused approach to achieve success in omni-channel sales and telephone interactions. Show Notes: 02:22 Meet Mary Jane: The Phone Lady's Journey 05:07 2024 Sales Skills and Omni Channel Communication Insights 10:12 The Power of Phone in Sales: A Deep Dive 22:34 Implementing Omni Channel Sales Strategies: Challenges and Solutions 26:45 Mastering the Art of Opening Statements 27:44 A Real-World Sales Call Experience 28:57 The Importance of Research in Sales 29:29 Evolving Communication Strategies 30:25 Effective Phone and Omni-Channel Communication Tips 35:17 Developing Executive Presence for C-Suite Sales 39:50 The Power of Recording and Analyzing Sales Calls 43:41 Leveraging AI in Omni-Channel Sales 48:02 Optimizing Telephone Interactions for Omni-Channel Sales 49:36 Recommended Resources for Omni-Channel Sales Success 51:32 Challenges and Contact Information You can also tune in to us via Spotify or Apple Podcasts. Search for "The Best Sellers Podcast" Don't forget to hit the like button, share this video with your colleagues, and subscribe to Doug Dvorak's channel for more videos that will inspire and elevate your sales game. Be sure to click the notification bell so you never miss an episode! Connect with Doug Dvorak: 🌐 Website: www.DougDvorak.com 📧 Email: info@DougDvorak.com 📱 LinkedIn: linkedin.com/in/dougdvorak 🐦 Twitter: @DougDvorak Thank you for tuning in, and remember, your success in sales begins with showing appreciation to your customers. Let's dive into the world of creative customer appreciation together!