📞 Call Center English Role Play Practice | Troubleshooting a Broken Thermostat 🚨 скачать в хорошем качестве

📞 Call Center English Role Play Practice | Troubleshooting a Broken Thermostat 🚨

Welcome back to Single Step English! 🌏 In this video, "Call Center English Role Play Practice | Troubleshooting a Broken Thermostat" we're diving into a real-life call center conversation between Amanda, our dedicated customer service agent, and Mr. Davis, a frustrated customer dealing with a malfunctioning smart thermostat. 📞💡 Are you struggling with customer service interactions in English? 🤔 Whether you're an ESL learner or a call center agent, this dialogue will help you understand key phrases, troubleshooting techniques, and how to manage customer frustrations effectively. In this exchange, Mr. Davis is at his wit's end with a thermostat stuck at a sweltering 85 degrees Farenheit! 🌡️🔥 Amanda takes him through troubleshooting steps, all while maintaining a calm and friendly demeanor. 🕊️ But when it becomes clear the device may have a hardware issue, Amanda proposes a solution that not only resolves the problem but also reassures Mr. Davis that he will be taken care of. What you will learn from this video: 1. How to handle angry customers with patience and empathy. 🤝 2. Common idiomatic expressions used in customer service calls. 💬 3. Effective troubleshooting techniques for tech products. ⚙️ 4. How to assure customers and provide solutions efficiently. ✔️ Watch till the end to see how Amanda turns a frustrating situation into a positive customer experience! 🌈 The phrases highlighted in the second part of this video are: 1. stuck on 2. feels like an oven 3. messing with this thing or fooling around with this thing 4. at this point (in time) 5. pull up your order details or look up your order details 6. this thing is possessed or this thing is haunted 7. a bunch of things 8. factory reset 9. glitches or issues 10. Keep in mind or please remember 11. That’s just great. (used sarcastically) 12. a hassle or a pain 13. tracking information 14. alleviate the situation or remedy the situation 15. I’ll give it a shot or I'll give it a try 16. such a headache or such a bother 17. I totally get it 18. I’ll keep an eye on or I’ll be on the lookout for 19. In touch 20. You are all set Don't forget to like, subscribe, and hit the notification bell 🔔 so you never miss an update from Single Step English! Let's improve your English and customer service skills together! 👉 Have questions or comments? Leave them below! We love hearing from you! 💌 Want to improve your Call Center English skills? Practice English Role Play with this troubleshooting a broken thermostat scenario. Perfect for call center training, customer service skills, and tech support. Learn fluent English, essential English phrases, and master customer communication. Ideal for call center agents, customer support, and phone conversation practice. Watch now and enhance your English for customer service with Single Step English! #CustomerService #ESL #SmartHome #ThermostatTroubleshooting #EnglishLearning #SingleStepEnglish #CallCenterTraining #TechSupport #ProblemSolving #CommunicationSkills #Patience #customerexperience #learningenglish If you enjoy my lessons, you can buy me a coffee here: https://www.buymeacoffee.com/SingleSt... Buy Me a Coffee Want to find an English language teacher? Visit my friends at iTalki. To receive a discount, click here: https://www.italki.com/affshare?ref=a... You can find me at:   / singlestepenglish   Twitter: @SnglStepEnglish Instagram: single_step_english