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Enjoyed this episode? If this conversation helped you see your trade like a business, do us a favor: 👍 Like the video ✅ Subscribe to the channel 🔔 Turn on notifications so you don’t miss the next episode of The Service Call Drop a comment with: What trade are you in, and what’s the #1 bottleneck you’d love to fix next year? ---EP. 5 Description --- On this episode of The Service Call by NexTech Advisors, Brayden and Jordan sit down with Stacie Feller, co-owner of KangaRoof — the top choice for Round Rock, TX roofing and a family-operated leader serving Austin and Central Texas. KangaRoof in Austin Stacie shares how her husband roofed his way through college, walked away to become a construction engineer, went broke, and then rebuilt everything into what is now KangaRoof and sister company Koala Cooling & Plumbing. If you’re a home-service business owner (roofing, HVAC, plumbing, electrical, etc.) who loves the trade but wants to think more like a CEO, this conversation is for you. In this episode, you’ll learn: The KangaRoof origin story From a $300 newspaper ad to a hailstorm-fueled comeback Why Scott resisted being “a roofer” again — and what finally changed his mind “We’re a business. We just happen to sell roofs.” How Stacie brought 20 years of corporate insurance experience into roofing Budgets, forecasting, and knowing how many jobs you actually need Scaling without burning out Spinning off Roofer Chicks and growing KangaRoof in Central Texas Moving from “one-man show by the pool” to a real, process-driven company Breaking through plateaus What to do when storms slow down and insurance work dries up Shifting into retail, leading with financing, and creative “buy now, pay later” offers Partnerships across the trades Using HVAC/plumbing service memberships to generate roofing leads How roofers can partner with HVAC or plumbing companies in their market Culture as the ultimate differentiator Why Stacie would “protect culture at all costs” if she could start over Low turnover, a mental health fund for employees, and what true loyalty looks like Tech, CRMs & AI in roofing Being one of JobNimbus’ oldest customers and keeping tools integrated Automations for communication and building a “Domino’s tracker”–style customer portal Real-world ways they’re already testing AI for insurance supplements and forecasting Connect with today’s guest 🏠 KangaRoof – Texas Roofing at Its Best - @callkangaroof Serving Round Rock, Austin, and Central Texas with residential & commercial roofing, solar, financing options, and their Overhead Care Club. KangaRoof in Austin 👉 Learn more or request a quote: https://callkangaroof.com/ About NexTech Advisors NexTech Advisors is an AI consulting partner for home-service businesses. We don’t sell software—we help you figure out where AI fits your existing business so you can: Capture more leads Automate follow-ups Improve scheduling & dispatch Free your team from repetitive, low-value tasks instagram.com/nextech_cx 🔗 Learn more: NexTechAdvisors.com