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Kristy and Christine ditch the script and pull inspiration from the popular cable series, “The Bear” to talk about the non-negotiables when building a CAS practice. From the pursuit of excellence and why details matter, to investing in your people, creating “relationship memory” moments for clients, and building standards that reduce chaos, this conversation connects what happens in a high-pressure kitchen to what happens inside modern client accounting services teams (which can also feel high-pressure). If you’re trying to turn scattered processes into alignment, build trust through consistent service, and evolve your CAS model without burning out your team, this one’s for you. Actionable checklist from this episode: Non-negotiables 1. Pursuit of excellence: Maintain a balance. 2. Details matter: Focus on details to rank among the best. 3. Know your shit: Continually encourage staff to hone their skills, invest in training. 4. Mentor your team through empathy and storytelling. 5. Focus: Maintain a high level of awareness during work. 6. Client service: It’s all about the client: Know everything you can about your clients. 7. Time: Every second counts, so are team members doing the right things at the right level? 8. No excuses: Do not negotiate the non-negotiables. 9. Push boundaries: Redefine limits to push creativity across your team. 10. Clean as you go: Stay organized to reduce chaos, daily fire drills, and costs. 11. Technique, technique, technique: Master the fundamentals required to excel in their respective roles. 12. Constantly evolve through passion and creativity. https://infinite-ties.com/