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The Cost of Quality: Reducing Risk to Protect Customer Relationships

When it comes to food safety and quality processes, a missed step can be costly. Audit failures, recalls, and supplier compliance issues don’t just hurt operations, they can tarnish your brand and put customer relationships at risk. Lacey Keesee, Director of Food Safety at The Acheson Group, shares examples of what processes you can improve today to not only ensure food safety compliance, but drive down the total cost of quality. Key Takeaways Include: • The hidden costs of poor quality and food safety failures • Where supplier compliance and traceability can impact risk • What food safety metrics help to drive down overall costs • What tools manufacturers are adopting to improve compliance and process efficiencies Recorded on 2/28/2025 Want more food safety stories, tips, and guides? Check out our Learning Center: https://safetychain.com/resources/lea...