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Memorandum, usually shortened to memo, is a Latin word for “something to be remembered.” The Latin meaning points to the memo’s chief function: to record information of immediate importance and interest in the busy world of work. Memos are often internal business communications, short and to the point, clearly stating what must be done or not. Memos are important documents invaluable for audits, outlining employee responsibilities, and announcing company policies. They provide an opportunity for employees (or even customers) to ask questions, make comments, or express concerns. Memos can be sent as printed hard copy documents or as e-copies. As with other business correspondence, memos reflect a company’s image and therefore must follow the company’s protocol - accepted ways in which in-house communications are formatted, organized, written, and routed. Keep in mind, though, that memos are often sent up and down the corporate ladder. Employees send memos to their supervisors, and workers send memos to one another.