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Aaron Curtis, chief experience officer of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture. Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement. Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business. Listen or watch as Curtis and host Amanda Salvatore discuss: [8:00] Creating value by elevating the customer experience [15:08] Why customer satisfaction is everyone’s job [20:53] The symbiotic relationship between customer and employee retention [31:21] Relieving customer friction through notification updates Check out these resources we mentioned during the podcast: https://www.fieldroutes.com/blog/larg... #FieldRoutes #PestControl #PestInClass #PestControlBusiness #Podcast