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Alex Jarvie, Lead Account Executive & Martin Saunders, Solutions Consultant, Freshworks Complexity slows teams and limits business impact - eliminating it is a phased journey, not a one-off project. In this session, we’ll share a proven playbook for tool consolidation that boosts productivity, streamlines workflows, and ensures measurable business impact. Learn how to identify quick-win opportunities that demonstrate value, build cross-functional coalitions across IT, Finance, and HR, manage change effectively, and establish governance to prevent complexity from returning. Real-world examples show timelines, resource needs, and risk mitigation from organisations that successfully consolidated 10–15 tools into unified platforms - freeing teams to focus on what really matters. Key takeaways: A Four-phase consolidation roadmap: Audit → Quick Wins → Core Consolidation → Ongoing Governance Cross-functional coalition building to align IT, Finance, HR, and business teams Governance and adoption strategies that sustain simplicity and maximise productivity.