Workforce Optimization | Schedule plans and shifts скачать в хорошем качестве

Workforce Optimization | Schedule plans and shifts

Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their schedule in Workforce Optimization. This video covers: 00:00 Intro 01:23 Creating shifts 02:44 Creating schedule plans 03:15 Assigning agents to shifts 03:50 Duplicating schedule plans #servicenow #servicenowdemo #workforceoptimization #ITSM This video was recorded in the Tokyo release. For more information on Workforce Optimization, see: ServiceNow product documentation: Scheduling in Workforce Optimization for ITSM: https://www.servicenow.com/docs/bundl... management/page/product/configurable-workforce-optimization-itsm/concept/explore-schedule-configurable-wfo- itsm.html Scheduling your teams work in Workforce Optimization for ITSM : https://www.servicenow.com/docs/bundl... service-management/page/product/configurable-workforce-optimization-itsm/concept/scheduling-configurable- workforce-optimization-itsm.html ServiceNow Training and Certification: http://www.servicenow.com/services/tr... ServiceNow Community: https://community.servicenow.com/comm... ServiceNow TechBytes Podcast: https://www.servicenow.com/community/... For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Please leave us a comment