What’s Next in CX? AI, Agent Empowerment & Customer-Led Strategy at NICE Interactions 2025 скачать в хорошем качестве

What’s Next in CX? AI, Agent Empowerment & Customer-Led Strategy at NICE Interactions 2025

Join me from Las Vegas at NICE Interactions 2025, where the conversation around customer experience is shifting from theory to action. In this recap: • 🎯 How top brands like Disney, Walmart, and Carnival UK are actually deploying AI — not just planning it. • 🤖 A first look at NICE’s Empower Agents and why it signals a new era of agentic AI. • 💡 Why R&D spend and company culture are emerging as key factors in CX tech buying decisions. • 🎤 Insights from Scott Russell’s first keynote as CEO — plus customer panels, real-world use cases, and a sendoff to CMO Anat Weiss. If you’re in the CX space — or just tracking where enterprise AI is headed — this one’s worth a watch. 📍 Chapters 00:00 – Welcome from Las Vegas 00:56 – What is NICE Interactions? 01:30 – Scott Russell’s opening keynote 02:18 – Customer-led breakout sessions 02:42 – Takeaway #1: Customers learning from customers 03:43 – Real-world AI adoption and advanced use cases 05:39 – Takeaway #2: Empower Agents and low-code automation 07:18 – Simplifying complex automation with plain language 08:07 – Takeaway #3: Leadership vision and what customers value 08:47 – Culture and R&D as buying criteria 09:37 – Farewell to Anat Weiss 10:26 – Final thoughts and wrap-up If you’re in the CX space — or just tracking where enterprise AI is headed — this one’s worth a watch.