New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities скачать в хорошем качестве

New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities

CX Today's Charlie Mitchell hosts Scott Russell, CEO of NICE, in an exclusive first interview with the CX giant's new head honcho. During the conversation, Russell shares his motivation for leading NICE and what he'll bring to the role, before answering questions like: What opportunities do you see for growth in the CCaaS and broader CX market? Will NICE pivot its strategy at all to seize the opportunities? What can we expect from NICE in 2025? For more exclusives with the brightest minds in CX, subscribe to the CX Today newsletter: https://www.cxtoday.com/account/ Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #nice #ceo #contactcenters Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn and Facebook pages. For more Customer Experience tech news, visit: https://www.cxtoday.com 00:00-00:48 Intros 00:48-02:42 Motivations for joining NICE 02:42-04:47 What Russell will bring to NICE 04:47-07:18 The opportunities for growth 07:18-09:18 How will NICE pivot its strategy? 09:18-12:02 What to expect from NICE in 2025