Scaling up the delivery of innovations in customer experience скачать в хорошем качестве

Scaling up the delivery of innovations in customer experience

Scaling up the delivery of innovations in customer experience through effective dissemination strategies and models, perhaps creating a customer-centric future. CX experts from different background will discuss: Biggest challenges facing the successful implementation of a customer-centric culture? If you could wave a magic wand what would be the one thing you would do to help CX adoption? How do you justify investment in Customer Experience thinking and practice to the C-suite? For those people new to CX what sage advice can you offer? Moderator: Steve Towers, Process Management and Customer Experience enabler, USA Panelists: Lizette Akker, CX Design Lead, RMB Private Bank, RSA Roland D Naidoo, Customer operations executive, Multichoice, RSA Seema Mathew, Non-Executive Director, Customer experience, South Africa, RSA