Big CX Update with Enghouse Interactive - CX Today News скачать в хорошем качестве

Big CX Update with Enghouse Interactive - CX Today News

As CX professionals know, the shift to AI-driven, cloud-native customer experiences is changing everything. In this episode of CX Today, Charlie Mitchell speaks with Debbie Thomas, Pre-Sales Director at Enghouse Interactive, to explore how the company’s latest innovations are redefining both customer and agent experiences. The discussion dives into how Enghouse’s CCaaS platform is helping businesses transition from on-premise to cloud, while leveraging generative AI for smarter self-service, contact deflection, and agent assistance. Debbie also reveals how Enghouse is taking innovation further with real-time voice translation — empowering global contact centers to deliver frictionless multilingual support. 🔴 Key Takeaways How Enghouse’s AI roadmap is transforming contact centers What generative AI means for personalized CX Real-time translation: a game changer for global service How AI enhances agent efficiency and reduces workload Why quality management remains central to great CX ⏱️ Suggested Timestamps 0:00 – Introduction 0:53 – Products resonating with customers 2:40 – Enghouse AI and quality roadmap 4:00 – Generative AI and structured conversation models 6:30 – Agent experience and automation benefits 8:20 – Real-time translation and ROI for global CX 9:40 – The future of Enghouse innovation Subscribe for more exclusive interviews and CX technology insights. https://cxtoday.com/sign-up/   / 1951190