Digital Business Continuity: Using technology to rapidly adapt the customer experience скачать в хорошем качестве

Digital Business Continuity: Using technology to rapidly adapt the customer experience

What happens when your product or app suddenly switches from a “nice-to-have” to a “must have?” With the advent of COVID-19, businesses are having to rapidly adapt and find new ways to operate and maintain customer engagement. Traditional routes of interaction are now being driven almost entirely through digital channels. During this interactive webinar, we will explore how to best prepare your business for the changes ahead and evaluate the role of technology in helping to deliver rapid business continuity and transformation. You’ll learn: What to consider when rapidly onboarding large volumes of customers into a digital experience How to deliver tailored communications proactively in an ever-evolving situation Ways to deflect issues, reduce support requirements, and minimise response time How to maintain customer confidence and avoid churn The steps to create a frictionless digital experience through your complete technology stack Pendo is a product cloud that helps digital product teams and application owners deliver software experiences that users love. Pendo customers include the world’s leading software companies and digital enterprises, including BMC, Coupa, Okta, Salesforce, Sprinklr and Zendesk. Founded by product people in 2013 in the heart of Raleigh, North Carolina, Pendo is backed by Battery Ventures, Spark Capital, Meritech Capital and Sapphire Ventures. Through its editorial site and community ProductCraft, sponsored events and podcast, Pendo aims to support the success of product people everywhere. For more information, visit: www.pendo.io