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Understanding how to navigate school issues can be the difference between advocacy and frustration. If you're a parent worried about your child's safety or behavior at school, this episode reveals the crucial steps to ensure your concerns are heard—and acted upon—quickly and effectively. In this candid conversation, Andrew shares a personal story about his son's recent experiences with physical aggression and targeting in school. Joined by Jon, a seasoned deputy head with extensive experience in pastoral care, they dive into the often-misunderstood process of addressing school conflicts. Jon shares insider tips on how parents can get local schools to listen, act faster, and avoid the pitfalls of relying solely on social media or WhatsApp groups that rarely solve the real issue. You’ll discover: The importance of direct, timely communication with school authorities such as the head of year or pastoral staff Why recording incidents formally using systems like CPOMS creates a protected record that empowers your advocacy Common parental misconceptions about how school responses work—and how to set the right expectations The key difference between general misbehaviour and targeted, physical aggression, and how to handle each effectively How empathy, understanding school roles, and proactive communication build a safer environment for your child Neglecting these steps can leave serious issues unresolved, risking ongoing harm, emotional distress, or worsening behaviour. But when approached correctly, you not only speed up resolution— you also help foster an environment where your child's safety and well-being are prioritised. Perfect for concerned parents, teachers, and school staff alike, this episode offers practical, actionable advice rooted in real-world experience. If you want to help your child feel safe, understood, and supported at school—don’t miss these insights. Andrew, a teacher and parent, combines 15 years of school leadership experience with a personal story about his son’s recent struggles. Jon, with a background as a head of year and deputy head, shares expert guidance on navigating complex situations with professionalism and care. Empower yourself to foster better communication, quicker resolutions, and safer schools today. Hit play and learn the secrets to advocating effectively for your child in the education system.