Webinar – OTRS External Interface скачать в хорошем качестве

Webinar – OTRS External Interface

The need to transport valuable information about service to users is a major one for a service desk. Most customers want a central place where they can place all their service requests and access important information. OTRS provides access to create and manage demands, as well as receive valuable information such as the service catalog, knowledge base and many more. The responsible department head for our Consulting Services, Andreas Bender, and his consulting colleague Luca Schmalzing, present the possibilities of the Self Service Portal in the form of an interview.