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Customer Communication with OTRS

Customer Communication with OTRS Learn how the OTRS helps teams better manage customer requests and provide high quality customer service. Interested in a demo of OTRS for your team? Request one at https://otrs.com/contact/. The video demonstrates how OTRS helps teams manage customer requests. Specifically, it highlights: • adding customers and customer users • the OTRS Customer Portal • answering tickets and customizing the agent dashboard • using response templates • setting a pending reminder • meeting Service Level Agreements • sharing tasks or requests