Why Data Visibility Isn’t Enough: Moving from Reporting to Performance скачать в хорошем качестве

Why Data Visibility Isn’t Enough: Moving from Reporting to Performance

Why does more data so often lead to less clarity inside large franchise systems? In this webinar, Gary Liskovich, CEO of Harmonyze, sits down with Chris Andrews, Chief Information & Digital Officer at European Wax Center, to explore why data visibility alone rarely translates into better performance—and what it actually takes to move from reporting to real execution at scale. Chris shares lessons from a career spent modernizing data and technology across some of the most complex multi-unit environments in franchising, including Smoothie King, Unleashed Brands, and now European Wax Center. From the early days of flash reports to today’s AI-driven systems, he breaks down what consistently breaks as brands grow—and how leading organizations are fixing it. Together, they discuss: • Why dashboards and BI reports tend to stall out at scale • How data and report sprawl quietly erode decision-making • The role of governance in preventing AI and analytics chaos • Why personalization at the operator and coach level is critical for adoption • How AI can shift teams from “reporting the news” to planning what’s next • What modern systems need to do to support coaches, operators, and leadership simultaneously This conversation is for franchisor executives, CIOs, COOs, franchise business coaches, and operators who want to turn data into direction—and direction into sustained performance.