Why your best people leave (and how to make them stay) - JMS Talks at the 2025 IPPA Owner's Retreat скачать в хорошем качестве

Why your best people leave (and how to make them stay) - JMS Talks at the 2025 IPPA Owner's Retreat

I had the honor of speaking to a room full of payroll CEOs and industry leaders at the 2025 Independent Payroll Provider Association Owner’s Retreat in Washington, DC, about a problem most owners underestimate until it hurts them: why their best people leave, and why money is usually not the real reason. This session is based on hundreds of real interviews with payroll and PEO employees who chose to leave their employers or were pushed out through acquisitions, layoffs, or leadership breakdowns. Not exit surveys. Not theory. Real conversations with people who already had one foot out the door. In this talk, I break down: The biggest misconceptions owners have about employee turnover Why counteroffers and raises rarely fix retention issues long-term How Glassdoor and public reviews quietly sabotage your hiring before the first interview The real “retention equation” behind why people stay or leave Why flexibility, trust, and role clarity now outweigh compensation for top performers How acquisitions, leadership behavior, and internal politics accelerate attrition Practical ways payroll owners can reduce regrettable turnover without blowing up payroll costs If you believe people leave purely for more money, this presentation will challenge that assumption. If you think silence means your team is happy, it will challenge that too. And if you’re scaling, acquiring, or preparing for an exit, this conversation directly impacts valuation, continuity, and culture, whether you like it or not. This session was recorded live at the IPPA Owner’s Retreat at the Watergate Hotel and is intended for: Payroll service bureau owners PEO executives HR and operations leaders in the payroll space Founders navigating growth, acquisitions, or retention challenges I’m JMS, founder of HireWith and Astra Acquisitions. I’ve built, sold, and advised payroll companies, and I now spend my time talking to the employees owners don’t hear from until it’s too late. If this topic hits close to home, it probably should.