Process Owner role explained: Responsibilities, mandate & choosing the right person скачать в хорошем качестве

Process Owner role explained: Responsibilities, mandate & choosing the right person

Customers experience flows — not org charts. In this Gluu Academy lesson (part of Establishing Process Governance), you’ll learn how the Process Owner role enables continuous process management and improvement across departments. You’ll understand the mandate, responsibilities, and capabilities of a strong Process Owner — and how the role complements functional management. You’ll also get a practical framework for selecting the right candidate and giving them the time, authority, and routines needed to succeed. 🎯 What you’ll learn: Why org charts don’t “own” customer flow — and why Process Owners exist How Process Owners uncover cross-functional blind spots that hurt P&L Process Owner vs. Functional Manager: how they work together The mandate and core responsibilities (performance, documentation, communication, improvement, governance) What to look for in an ideal candidate — and how much time the role needs How to involve many people using feedback loops and editor networks (Lean in practice) How to handle friction with the hierarchy without losing momentum ✅ You’ll walk away with: A clear “job description” for Process Owners, plus a practical selection checklist so you can shortlist candidates, allocate time, and launch monthly reviews with real KPIs. 👉 Continue the full Establishing Process Governance course here: https://gluu.biz/courses/ #ProcessGovernance #ProcessOwner #ProcessManagement #BPM #ContinuousImprovement #OperationalExcellence #Lean #ChangeManagement #GluuAcademy #ProcessExcellence