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Untrustworthy Business Partners in Healthcare

How to Work with Untrustworthy Business Partners in Healthcare... Top 4 Best Practices. 1. Replace Trust with Structure: Ensure Audit Rights and Informational Rights. For employers, this would mean detailed claims data from their health insurance carrier. These rights should come with penalties if they are not observed. 2. Create Verifiable Records: All verbal conversations need to be summarized in writing. All emails, slide deck and reports must be preserved. The tone of these actions is to be neutral and fact-based. 3. Avoid Moral/Character Confrontations: Focus on Process, not explanation. Have your organization's leadership meet face-to-face with the counter-party's leadership, not account management. The purpose of these meetings is to define processes that will make you and your organization succeed. 4. Maintain Leverage: Have a B.A.T.N.A. a Best Alternative To No Agreement (aka. a Plan B). If your organization is in a position of power, attempt Containment of the counter-party. If your organization is in a position of LOW power, Exit the relationship with the counter-party. AHealthcareZ Video on Pharma Payments Insurance/PBMs:    • PBM Deception on Rebate Pass-Through   Correction: BATNA stands for Best Alternative to a Negotiated Agreement. Sources: https://www.moodys.com/web/en/us/insi... https://www.venminder.com/blog/import... https://nickheimlichlaw.com/the-impor... https://legal.thomsonreuters.com/en/i... https://www.journalofaccountancy.com/... https://www.pon.harvard.edu/daily/bat... AHealthcareZ is 500+ Healthcare Finance Educational Videos. 💥 BOOK: Check out Dr. Bricker’s Book 16 Lessons in the Business of Healing here: https://www.ahealthcarez.com/healthca... AHealthcareZ Viewers Include: Employee Benefits Professionals, HR, CFOs, Insurance Brokers, Benefits Consultants, Doctors and Nurses in Leadership Roles, Hospital and Health System Administrators, Health Insurance Carrier and PBM Professionals, Pharma and Med Device Professionals, Academic Professors and Students in Healthcare Administration and Public Health. 90,000+ Views Per Month Across All Platforms. Visit AHealthcareZ.com to Subscribe to the Healthcare Finance Video Newsletter.