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Season 13 continues with Episode 124 of the SDR DiscoCall Show. Neil Bhuiyan sits down with Emily Hunter, Account Manager at SciLeads, to talk about career progression after SDR life and what working in account management actually looks like. Emily shares her journey from university to starting her career during the COVID-19 pandemic and eventually building a role that blends customer success, consulting and revenue growth. They also discuss imposter syndrome, mentorship, career pivots and why sales careers rarely follow a straight path. Emily Hunter: / emily-hunter-43aba5131 SciLeads: https://scileads.com Podcast Version: https://rss.com/podcasts/the-sdr-disc... In this episode, we cover: Transitioning from SDR into account management Career progression across partnerships and sales roles Customer retention and renewal conversations Handling difficult client conversations Imposter syndrome and career confidence Building long-term customer relationships Timestamps: ▬ Contents of this video ▬▬▬▬▬▬▬▬▬▬ 00:00 – Introduction to the SDR DiscoCall Show 00:01 – Meet Emily Hunter 02:35 – Personal passions and life outside of work 05:35 – University and early career decisions 06:57 – Early challenges in professional life 08:11 – COVID-19 and its impact on career direction 10:47 – Learning resilience and adaptability 16:28 – Navigating the pandemic in early career 17:30 – Transitioning into account management 19:14 – Partnerships and collaboration 21:03 – Inside the role of an account manager 27:17 – Day-to-day life managing accounts 34:05 – Difficult conversations with clients 41:00 – Advice for aspiring account managers 📺 Subscribe: / @happyselling_io 📸 Instagram: / happyselling.io 📺 TikTok: / happyselling.io ------------------------ Follow & Subscribe to HappySelling.io https://www.happyselling.io https://www.happyselling.io/podcast / happyselling.io / happyselling_io / happyselling.io / happy-selling-ltd / happyselling.io