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Welcome back to Aurora Insights, our thought-leadership series spotlighting the leaders driving meaningful impact across AI, data intelligence, and enterprise transformation! In this episode, we sit down with Chris Lo, CEO of Aurora Mobile (NASDAQ: JG), to explore EngageLab—the platform redefining global customer engagement. As Aurora Mobile completes its strategic financial turnaround, Chris explains how EngageLab embodies the company's laser-focus on high-growth, globally competitive SaaS solutions. Learn why businesses are abandoning fragmented, multi-vendor communication strategies for EngageLab's "one platform" approach. Key Highlights: The EngageLab Advantage Unifying Global Channels: Discover how EngageLab brings together traditionally separate channels (SMS, email, app push, web push) into a single system for faster delivery, better conversions, and a consistent brand voice across borders. New Channels: Hear about the innovative Chrome Extension WebPush that opens a unique channel for customer engagement. Built for Enterprise Trust: EngageLab’s foundation is security and compliance. Chris details the significance of achieving SOC 2 Type II certification (a milestone shared with GPTBots.ai) and how the platform inherently adapts to regional regulations like GDPR, allowing companies to use a single, reliable messaging strategy globally. Strategic Global Reach: Learn how partnerships, such as with China Unicom, enable seamless one-click international verification, accelerating user onboarding and enhancing security worldwide. The Future of Messaging: Chris shares his vision of messaging evolving from a mere commodity to a powerful differentiator. EngageLab is designed to leverage 5G and AI to help enterprises anticipate customer needs, ensuring communication is instant, contextual, and relevant when it counts. EngageLab is helping enterprises communicate with speed, precision, and confidence, reinforcing Aurora Mobile’s status as a leading, globally focused AI/SaaS company. Connect with Aurora Mobile & Learn More: EngageLab: The unified platform for global customer engagement. GPTBots.ai: The enterprise AI workspace for secure, multi-agent collaboration. Aurora Mobile (NASDAQ: JG): A leading provider of customer engagement and marketing technology services. 🌐 Visit Our Sites: www.engagelab.com www.jiguang.cn www.gptbots.ai #EngageLab #AuroraMobile #GlobalMessaging #EnterpriseSaaS #SOC2 #DigitalTransformation #CustomerEngagement #JG #OnePlatform #AIInnovation