How Hotels Can Save Money and Improve Guest Experience with AI & Wellness | "Meet in the Lobby" скачать в хорошем качестве

How Hotels Can Save Money and Improve Guest Experience with AI & Wellness | "Meet in the Lobby"

Welcome back to "Meet in the Lobby", the hospitality podcast from Avendra International, where hospitality meets innovation--with real operators, luxury experts, and industry innovators breaking down what’s happening inside hotels today. In this listener driven episode, hosts Dorien Murphy and Melissa McCormack tackle your biggest questions—from cost saving strategies to AI in hotel operations—plus a few wild stories only hospitality insiders could tell. 💬 In This Episode: • How hotels can cut costs by renegotiating high-value contracts • How to use AI for predictive maintenance and better guest personalization • When mobile key and digital tools work—and when they don’t • Real hospitality stories, including a moose walking through a hotel lobby • What celebrity-heavy properties face behind the scenes Whether you manage full service hotels, select service brands, boutique properties, or luxury resorts, this episode offers practical insights you can put into play today. ________________________________________ Timestamps: 00:00 Wellness check: gym routines, mindfulness & meditation 04:12 How to protect margins without hurting guest experience 09:40 Contract strategy: elevators, laundry, landscaping & more 13:52 How aggregate purchasing lowers cost across OS&E 17:35 AI for predictive maintenance and guest insights 23:10 Segmenting tech: luxury vs. select service 28:45 The moose in the lobby (yes, really) 33:10 Celebrity encounters & operational chaos 38:20 Listener Q&A: What operators want to know next ________________________________________ 🎙️ About “Meet in the Lobby” Produced by Avendra International, Meet in the Lobby brings together field experts, operators, and hospitality leaders to explore the trends, tools, and stories shaping the future of the industry. ________________________________________ 🔍 Who This Episode Is For ✔ Hotel Operators ✔ GMs & DOEs ✔ Procurement & Finance Leaders ✔ Luxury Hospitality Professionals ✔ Anyone fascinated by real-life hotel operations ________________________________________ 📲 Stay Connected Become an Avendra member: www.avendra.com Follow Avendra International on LinkedIn for more hospitality insights, trends, and news:   / avendra-llc   🎧 Listen to Meet in the Lobby on: Spotify: https://open.spotify.com/show/5foDUau... Apple Podcasts: https://podcasts.apple.com/us/podcast... Avendra's Newsroom: https://www.avendra.com/en/us/resourc...