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The following training video on public service interpreting was produced by students at the Ionian University in Greece. The postgraduate students approach various topics such as professionalism, cultural awareness, and key qualities of public service interpreters from an entertaining perspective. The training video is followed by detailed instructions for group discussions and hypothetical scenarios. --- This insightful 5-minute training video titled "What is Public Service Interpreting and What It Is Not" starts with a definition of PSI and explicates the various modes and settings where PSI plays a crucial role. It then outlines the do's and don'ts when engaging in public service interpreting, emphasizing the importance of ethical conduct and professionalism. The video also features a simulated interpreting session, featuring a public servant, an interpreter, and a foreigner. In this scenario, critical issues such as confidentiality, impartiality, and professionalism are addressed, providing viewers with a real-world understanding of the challenges and responsibilities faced by interpreters in public service settings. --- This video was produced as part of the project "ReTrans - Working with Interpreters in Refugee Transit Zones", co-funded by the Erasmus+ programme of the European Union. --- Credits: Students from the Ionian University, Department of Foreign Languages, Translation and Interpreting: Chatzistefanou Nefeli, Gkonopoulou Olina, Valantasi- Kanellou Maria