Disagreeing Better Part 7: The HEAR Framework скачать в хорошем качестве

Disagreeing Better Part 7: The HEAR Framework

Part of the Disagreeing Better Toolkit for Clinicians and Care Teams course, created by Julia Minson in collaboration with the Council of Medical Specialty Societies Download the participant worksheet here: https://acrobat.adobe.com/id/urn:aaid... To complete the course for free CME Credit, complete the course on the CMSS Learning Center: https://learn.cmss.org/URL/Disagreein... Part 7: The HEAR Framework __________________________________________________________________________ This module focuses on the concept of displaying receptive behaviors when communicating with patients or colleagues. It introduces the HEAR framework, which stands for hedging claims, emphasizing agreement, acknowledging the other perspective, and reframing to the positive. These strategies are aimed at maintaining receptiveness while expressing your own viewpoint. Participant Instructions: Refer to your Participant Worksheet to consider several patient-provider conversations. Use the HEAR framework to edit the provider’s response in a way that demonstrates greater receptiveness. Funding Acknowledgement: ___________________________________________________________________________ The Specialty Societies Advancing Adult Immunization (SSAAI) program is supported by the Centers for Disease Control and Prevention of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award to the Council of Medical Specialty Societies (CMSS) totaling $42,175,407 with 100 percent funded by CDC/HHS. The contents are those of the authors and do not necessarily represent the official views of nor endorsement, by CDC/HHS or the U.S. Government.