Experience AI-Powered Customer Service Trained on Half a Billion Calls скачать в хорошем качестве

Experience AI-Powered Customer Service Trained on Half a Billion Calls

Ever wonder what half a billion minutes of AI-powered customer service actually sounds like?  On the latest Modern Customer Podcast, I chat with Benjamin Gleitzman, CTO & Co-founder of Replicant. We dive deep into how their enterprise-grade AI is transforming customer service, moving beyond frustrating IVRs to deliver full-call resolution for even the most complex issues. This AI doesn't just sound natural; it thinks on its feet, adapts in real time, and helps customers solve complex problems. It’s set up to handle an emergency roadside service scenario, just like the Replicant AI agents that have automated millions of calls for North America’s largest roadside assistance providers. Learn why this is a "now or never" moment for voice automation, and how AI can drive massive cost savings while boosting customer satisfaction. We tackle everything from empathy to human + AI handoffs! This episode is sponsored by Replicant. Ready to experience it yourself? You can talk to Replicant's AI agent right now: 👉 https://www.replicant.com/showcase?ut... Don't miss this insightful conversation! Tune in now! BOOKMARKS: 00:00 Introduction 04:47 The Evolution of Voice AI 07:01 Why Traditional Automation Falls Short 09:39 Handling Complex Customer Problems 13:12 AI's Efficiency in High-Stakes Situations 15:26 Barriers to AI Adoption 18:16 Realizing AI Gains and Faster Deployments 21:05 Transparency and Ethics in Voice AI 23:03 The "Now or Never" Moment for Brands 25:40 The Future of Human-Centric AI 28:53 Rapid Fire with Benjamin Gleitzman -- Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/ Visit her website here: https://blakemichellemorgan.com/