Service Management: Not Just for IT Anymore скачать в хорошем качестве

Service Management: Not Just for IT Anymore

Explore the Modern World of Enterprise Service Management featuring Forrester® & Isos Technology The future of ITSM is Enterprise Service Management (ESM)—or is ESM already here to stay? With more virtual markets than ever before, coupled with rapidly shifting business operations and cultural changes at most organizations, there is no better time than the present to review your investment in service management, knowledge management, and tools that support the new enterprise. Guest speaker Julie Mohr, Senior Analyst at Forrester, joins Isos Technology for an in-depth discussion about how ITSM is evolving for organizations that are undergoing massive digital transformations. The surveys, research, and use cases support that ESM is here to stay for the long haul. What you’ll learn in our webinar: The concept of ESM - how it has evolved from ITSM, and how it now supports knowledge workers across a business How ESM has transitioned from an emerging concept to a mainstream practice, and what the current service management landscape looks like How COVID-19 and the Great Resignation have impacted digital trends in service management and technology in general How you can expand your ITSM and ESM tools and processes across your enterprise to benefit your entire organization Panelists: Julie Mohr, Senior Analyst, Forrester (Guest Speaker) Thad West, CEO, IsosTechnology (Moderator) Ian Cooperman, Strategic Account Manager, Isos Technology