Use Service Desk Gamification to Boost Agents' Productivity скачать в хорошем качестве

Use Service Desk Gamification to Boost Agents' Productivity

Enable InvGate Service Management's gamification module on your 30-day free trial instance: https://hubs.ly/Q02Z6hCL0 Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements. To that end, InvGate Service Management's gamification functionalities allow you to create a gamification strategy that includes the following: Points Achievements Badges A ranking system To activate the module, click Settings / Gamification / General, and enable it. Then, all you need to do is develop a scoring system, a list of quests, and the badges help desk agents will receive when achieving goals. And that's it! --- Chapters: 00:00:00 Introduction 00:00:18 Gamification in the service desk 00:00:40 Setting up the Gamification module on InvGate Service Management 00:00:58 Configuring the point system 00:01:18 Gamification example 00:02:20 Configuring the badges 00:02:39 Configuring the quests 00:03:33 Agent view of the Gamification module 00:04:22 Conclusion --- You can find more information on InvGate Service Management's gamification capabilities here: https://hubs.ly/Q02Z6j5K0 And you can learn more about what InvGate can do for your business here: https://hubs.ly/Q02Z6k6c0 Lastly, don't forget to subscribe to our LinkedIn page:   / invgate   Starting October 7, 2024, InvGate Service Desk is called InvGate Service Management. For more information, click here: https://blog.invgate.com/invgate-evol... #gamification #servicedeskgamification #invgateservicemanagement