3 steps to a winning CX strategy скачать в хорошем качестве

3 steps to a winning CX strategy

Like most good things, brilliant customer experiences don't generally happen by accident. To create them, you need a strategy, if only because you'll soon realise that CX is a huge and complex area: from different customer journeys to multi-channel touchpoints, measurement challenges, and more. 00:00:00 Creating an Effective Customer Experience Strategy 00:00:30 Importance of a Comprehensive Customer Experience Strategy 00:01:04 Building a Customer-Centric Culture 00:01:32 Empowering Employees for Enhanced Customer Experience 00:02:01 Gathering Customer Feedback Effectively 00:02:33 Creating a CX Roadmap: Steps and Importance 00:03:04 Exploring Competitor CX Strategies 00:03:43 Strategizing Customer Journey Mapping for CX Improvement 00:04:04 Creating an Effective Customer Experience Roadmap 00:04:34 Engaging with Our Community: Comments and Subscriptions Contentsquare is an all-in-one experience intelligence platform that provides rich, visual, and contextual insight into customer behaviors, sentiment, and intent, across all channels. Try it for free to make sure you're delivering the right experience on web, mobile, and apps: https://contentsquare.com/platform/?u...