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According to BCG, one-third of executives have already increased AI investments in response to the emergence of GenAI. Even with that investment, user skill gaps and organizational data complexity slow GenAI adoption and value realization. To be efficient, today’s support teams need generative AI solutions built to help them solve complex problems. They also need enterprise-grade solutions that are available today to plug into their existing tech stacks. This webinar addresses how complex enterprises are approaching GenAI to quickly realize value. SupportLogic CMO Joe Andrews and Chief Product and Technology Officer Karan Sood discuss the top challenges and questions on the minds of organizations considering AI: What is the maturity state of LLMs today? How to choose between Public vs. Private LLMs What are the GenAI use cases enabled by SupportLogic currently? Why deploy today when the technology is continuously improving?