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Service Design

The Service Management Show: https://efcd.co/4bJOT7X In this episode of The Service Management Show, Gary Blower is joined by Laura Kemppi to explore the world of ITIL service design. Gary and Laura share their personal journeys into service design, the aspects they find most rewarding, and the tangible benefits it brings to organizations. They also look at the challenges teams often face, practical ways to overcome resistance, and some of the lessons they’ve learned along the way. Whether you’re new to ITIL or looking to strengthen your service management practices, this conversation offers valuable insights and real-life stories to help you make the most of service design. For more insights from Laura, check out her blog: https://www.eficode.com/blog/why-shou... ------------------------------------------------------------------- Read more about Service Management: https://efcd.co/4ioBJjc Contact Gary directly on LinkedIn:   / gary-blower