The Truth About CX in Professional Services | Tim Asimos скачать в хорошем качестве

The Truth About CX in Professional Services | Tim Asimos

What if client experience was the key to your firm's growth, but you're measuring it all wrong? In this episode, Tim Asimos, Head of Growth at Client Savvy, joins The Intangible Brand to unpack how culture, leadership, and feedback shape brand experience in ways most AEC and professional services firms overlook. Drawing on his keynote from CXPS 2025 and upcoming research with SMPS Foundation, Tim shares tactical insights into creating a client-centric culture. One that doesn't just improve satisfaction, but boosts profitability, talent retention, and brand loyalty. Whether you’re leading marketing, BD, operations, or the C-suite, this episode will change the way you think about CX. Topics We Cover: Why organizational culture is the true driver of client experience (not just tools) The limits of Net Promoter Score and how the CXi framework changes the game Why internal alignment matters more than you think How feedback early and often leads to better project outcomes Connecting brand promise, client experience, and employee experience What AEC firms can learn from healthcare, hospitality, and even Amazon 🔗 Learn more about Client Savvy: https://clientsavvy.com 📲 Connect with Tim:   / timasimos   💡Resources Mentioned: https://www.ted.com/pages/worklife #clientexperience #AECMarketing #professionalservices ▶️ Subscribe to hear more conversations like this with leaders shaping the future of professional service brands. 🔗Learn more at: https://www.theintangiblebrand.com/ 🔗Learn more about TOKY: https://toky.com/ 🔗Learn more about Cline: https://www.clinedesignassoc.com/