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ABOUT THIS EPISODE: ------------------------------------ In this episode, we’re joined by Paddy Moogan. Paddy is Founder of The New Leader, a training platform that enables agency teams to become more effective managers and leaders. He also works with agency founders as a coach and non-exec director to help them navigate the world of agency life. Previously, he spent ten years as CEO and co-founder of Aira, a digital marketing agency based in the UK. This episode dives deep into the practical skills that separate mediocre managers from inspiring leaders. You’ll discover why active listening is Paddy’s secret weapon (born from an unexpected place), and how to deliver difficult feedback in ways that motivate rather than discourage. Whether you’re struggling with delegation, managing remote teams, or having tough conversations about performance, Paddy offers actionable strategies that work in the real world of agency life. TIMESTAMPS: ----------------------- 00:00 Introduction to Paddy Moogan 01:58 Paddy's Journey into SEO 03:50 What Makes a Great Leader 06:36 Inspiring Teams and Aligning Goals 08:19 The Art of Active Listening 14:43 Having Difficult Conversations 21:50 Delivering Feedback Remotely 29:14 Managing Change and Uncertainty 33:31 Delegation and Team Development 38:37 Employee Retention Strategies 44:32 Leadership Mistakes and Lessons Learned 49:26 Transitioning into Leadership Roles 51:55 Resources and final thoughts YOU WILL LEARN: ----------------------------- 📌 How to become a good manager 📌 If you're in a management role and you don't have any management experience or training 📌 How can you improve your management skills 📌 How you can improve your leadership skills, no matter what your professional position. CONNECT WITH PADDY: --------------------------------------- → Visit The New Leader website: https://thenewleader.digital/ → Connect with Paddy on LinkedIn: / paddymoogan → Follow Paddy on Bluesky: https://bsky.app/profile/paddymoogan.... → Follow Paddy on Mastodon: https://mastodon.social/@paddymoogan CONNECT WITH US: -------------------------------- → Twitter: / dmvictories → Katherine on Bluesky: https://bsky.app/profile/kwatier.bsky... → Katherine on LinkedIn: / katherinewatier → Website: https://wostrategies.com → Email us at admin@wostrategies.com RESOURCES: -------------------- 🔎 Find on episode webpage: https://wostrategies.com/podcast/digi... SUBSCRIBE: ------------------- ↪️ / @katherinewong-wostrategies SUPPORT THE SHOW: -------------------------------- ☕️ https://www.buymeacoffee.com/DMVpodcast FOLLOW, RATE & REVIEW: --------------------------------------- 🫶 https://wostrategies.com/follow-rate-... If you’d like to know more about change-makers in digital marketing, celebrate their wins, and discover how they built a breaking ground career, subscribe, share and comment on the Digital Marketing Victories Podcast. Thank you for supporting our podcast!