Are you using communication by design, or by default? скачать в хорошем качестве

Are you using communication by design, or by default?

The unspoken, the unsaid, the over-said. Can your expectations make a rat smarter? Step 1: Divide - Rosenthal randomly divided genetically identical rats into two groups. Step 2: Deceive - He told researchers some rats were "maze-bright" and others "maze-dull". Step 3: Observe - Researchers with "maze-bright" rats were more encouraging and affectionate. The result? Staggering. The rats that were believed to be smarter actually became smarter. They learned the maze way faster. The only thing that changed was the researchers' expectations and their non-verbal behavior. The Pygmalion Effect Our belief in someone’s potential can cause that potential to be realized. It is self-fulfilling prophecy. 1. Language of the body / the unspoken - building trust Building connection: open posture, good eye contact, mirror someone's gestures, all contribute to building collective intelligence. One little unconscious habit can blow it all up. Example: a resting cranking face, an intense focus look - the scrutinizer. People see you as judgmental and intimidating. But if you add one tiny gesture, just putting your hand under your chin, and you become the thinker. People now see you as thoughtful, intelligent, someone they'd actually want to work for. Power prophecy 1: Express power - you express power non-verbally through posture and taking up space. 2. Perception - others perceive you as having power. 3. Treatment - you are treated as powerful, gaining resources and control. 4. Acquisition - you end up acquiring actual poser. What about when you say nothing at all? 2. The power of the pause / the unsaid - strategic silence Active, deliberate tool to cool down heated moments, project confidence and make room for smarter decisions. When to use it? Is my response actually help or make things worse? Am I ready to talk? Am I calm and informed? Or am I just reacting? Is the other person even ready to listen? If they are defensive your words are going to bounce right off. How is the silence being perceived? Staying silent protects you from saying something that you'll regret, it protects the relationships, it protects the credibility. Short-term risk: perceived as lack of engagement Long-term benefit: maintained credibility The reverse is: making hasty statements, escalation, short term relief but later regret. 3. Risk of oversharing / the over-said - too much information Being friendly with your colleagues is a good thing. But oversharing at work can undermine professionalism... and make some employees feel uncomfortable. When you overshare, people might start to see you as unprofessional, or unfocused. It can drag the whole team's productivity. All the shared info can be used against you. 4. Communication Playbook - putting it into action The unspoken, the unsaid, the over-said. The unspoken: use an open posture and the "Thinker" pose to project confidence. Be intentional with your body. Use you open posture to build trust. Make good eye contact. When you listening hard, go for the thinker pose. The unsaid: pause before reacting. Asses relevance, your state and theirs - is this relevant, am I ready to communicate, are they ready to communicate? The over-said: This all about boundaries - keep your work conversations professional, maintain professional boundaries. Avoid sensitive subjects at work. You can be friendly without oversharing. In conclusion, are you using communication by design, or by default? Don't leave this stuff to chance. Video created with Google's NotebookLM