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If you're a small to mid size company using Avaya, here's what you need to know about the bomb that Avaya dropped on SMBs. In this episode of Cloud Sherpa, Derek Roush from VocalPoint Consulting discusses the latest shifts in Avaya's strategy and what it means for small to mid-market businesses still using Avaya for their telecommunications infrastructure. With Avaya no longer supporting public cloud contact centers with fewer than 200 seats after June 30, 2025, and shutting down CPaaS and SIP trunking APIs by April 2025, many businesses will need to quickly find alternatives. Derek offers practical advice on navigating these changes, highlights better UCaaS and CCaaS options, and invites viewers to reach out for migration assistance. Subscribe for more tech insights and vendor reviews. 00:00 Introduction to Cloud Sherpa 00:39 Avaya's Journey and Challenges 02:02 Recent Changes Impacting SMBs 03:16 Options for SMBs Moving Forward 03:40 Practical Steps for Migration 04:07 How Cloud Sherpa Can Help 04:27 Conclusion and Call to Action Edify Interview - • Ready to Make a Huge Impact in Your Contac... 🚀 Cloud Sherpa – Your Guide Through the Business Cloud Welcome to Cloud Sherpa, the official YouTube hub of VocalPoint Consulting—a faith-driven, vendor-neutral technology advisory firm based in Orlando, Florida. Our channel is crafted to help executives, IT leaders, and decision-makers conquer the mountain of cloud complexity using straightforward guidance, integrity-first insights, and a Biblical worldview. 🔍 What We Cover: • Demystifying Cloud Services – Learn best practices for cloud adoption, migration, and optimization in bite-sized episodes aimed at solving real business issues . • AI, Automation & Cybersecurity – Dive into expert strategies for leveraging AI responsibly, automating core workflows, and guarding your operations—from detection to recovery—all rooted in our IT Compass™ Framework . • Communications & Contact Centers – Explore unified communications and CCaaS options, with unbiased comparisons and tips for improving internal collaboration and customer experience. • Infrastructure, Network & Data Strategy – From SaaS to SASE, DRaaS to hybrid cloud, we break down design, vendor selection, and implementation without the sales pressure. 🎯 Who We're For: • Business leaders, CIOs, and IT pros tired of flashy demos and vendor hype. • Organizations aiming to adopt trustworthy, scalable tech without unnecessary risk. • Anyone who appreciates no-nonsense, ethically grounded advice—delivered with a dash of clever humor. 💡 Why Cloud Sherpa? VocalPoint’s mission is clear: we’re not salespeople—we’re your sherpas. With over 700 partners and a commitment to prayerful decision-making, we deliver technology solutions tailored for growth, integrity, and long-term success. Contact Us: info@vocalpointconsulting.com (888) 800-1022