IT Quality Management | What is Quality 2.01 | Purdue University скачать в хорошем качестве

IT Quality Management | What is Quality 2.01 | Purdue University

Quality management is essential to creating value for customers. In this introductory module, Associate Professor Kevin Dittman of Purdue University's Computer and Information Technology department discusses the concept of quality and quality management in the context of project management. Quality, according to Dr. Dittman, is all about meeting and even surpassing client expectations and requirements through products and services. Quality management is a holistic approach that involves the entire organization in adhering to eight core principles: customer focus, strategic focus, leadership focus, process focus, people focus, scientific focus, continuous improvement, and systems thinking. Stay tuned for the upcoming unit, where we'll delve into the history of quality and various quality eras. For more on IT Quality Management, subscribe to Purdue University Online's YouTube channel and explore our ongoing series with Dr. Dittman and other experts from Purdue University. Find out more about Purdue University's online courses at online.purdue.edu.