Why Your CX Strategy Fails: The ROI Mistakes Killing Customer Experience Results скачать в хорошем качестве

Why Your CX Strategy Fails: The ROI Mistakes Killing Customer Experience Results

Still struggling to prove the ROI of your CX strategy? You're not alone-and you're not powerless. In this video, CX strategist Lawrence Telfer from Experience Improved explains why so many CX initiatives fail to demonstrate return on investment, offering practical tips and proven strategies to improve your customer experience programs and outcomes. You'll learn: ✅ Why 50% of CX programs never show measurable ROI ✅ A simple, proven method to connect CX to revenue outcomes ✅ The one framework that links customer feedback to business performance Whether you're a CX leader, marketing executive, or digital transformation lead, this video helps you build a business case for customer experience that stakeholders can't ignore. 📘 Want the full strategy? Get the book Why Your Customers Hate You: 🇬🇧 Amazon UK – https://www.amazon.co.uk/dp/B0F495SSK2 🇺🇸 Amazon US – https://www.amazon.com/dp/B0F495XZQ7 🔗 Learn more: Website: https://experienceimproved.com XI LinkedIn:   / xi-experience-improved   Lawrence LinkedIn:   / lawrence-telfer-10633716   📌 Don't forget to like, comment, and subscribe for more CX strategy, journey mapping, and voice of customer insights. #CustomerExperience #CXStrategy #ProveCXROI #CustomerROI #BusinessGrowth