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In this episode of the Cindy Show, SysAid Director of Customer Success Cindy Civan introduces SysAid License Manager, a new product designed to help IT teams gain clarity, control, and confidence as they manage software spend heading into 2026. Joined by Jasmyn Nissim, Senior Product Manager, and Jasmin Eilat, Senior Product Marketing Manager, Cindy walks through why SysAid invested in License Manager and how real customer challenges around SaaS sprawl, shadow IT, renewals, and unused licenses shaped the product. The session explains how License Manager centralizes contracts, automatically discovers SaaS applications, tracks real usage, and uses AI to surface insights that reduce waste, improve compliance, and optimize renewals, all natively inside SysAid ITSM. The session also features an early adopter spotlight with Cliff Dupuis, Director of IT at Grand Traverse County, who shares real-world results from using License Manager, including uncovering hidden applications, avoiding missed renewals, identifying compliance risks, and achieving significant cost savings through better license optimization. Jasmyn then demonstrates License Manager live, covering both Essentials and Advanced editions, and shares the product roadmap for 2026, including deeper automation, expanded discovery methods, enhanced usage analytics, and AI-driven optimization. If you are looking to understand how License Manager can help you centralize SaaS management, eliminate blind spots, reduce software spend, and turn ITSM into a true control center for software governance, this session provides a practical and customer-backed introduction. Register for upcoming Cindy Show sessions here: https://www.sysaid.com/lp/sysaid-powe... --- Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/ Check us out on social: Twitter - / sysaid and / joe_the_it_guy Facebook - / sysaidit LinkedIn - / sysaid-technologies-ltd