Navigating SysAid Spaces #16 скачать в хорошем качестве

Navigating SysAid Spaces #16

In this episode of the Cindy Show, SysAid’s Director of Customer Success, Cindy Civan, teams up with Product Marketing Manager Inessa Bass to deliver a full walkthrough of SysAid Spaces — the modern, AI-powered service desk experience designed to simplify work for IT teams and dramatically improve efficiency. The session opens with a customer story from Sava Re, one of the largest insurers in Central Europe, showcasing how a move to Spaces led to 25% faster resolutions and a smoother service experience for more than 10,000 users. From there, Inessa guides a detailed tour of the Spaces interface, highlighting the design principles behind it — clarity, speed, and effortless workflow navigation. You’ll see how Spaces transforms daily IT operations through features like custom views, drag-and-drop columns, inline editing, sentiment analysis, AI-driven categorization, and bulk updates. Inessa demonstrates how agents can personalize their workspace, filter queues instantly, and reduce context switching by managing everything from one unified view. She also introduces Zen Mode, ticket autosave, admin announcements, and the modern sidebar that consolidates service records, assets, integrations, knowledge, analytics, automations, and settings into a clean, intuitive layout. Cindy then walks through the full ticket journey, showing how Spaces centralizes every action, attachment, message, and relationship into a single audit-friendly timeline. She demonstrates adding workflow actions on the fly, linking related incidents or problems, sending messages with AI-assisted writing, and capturing work effort through activities. The session closes with a dive into SysAid’s Agent Copilot, where Cindy showcases prebuilt AI agents and natural language prompts that help admins find SLA-risk tickets, resolve issues, draft customer communications, and take contextual actions — all without leaving the service desk. She also previews upcoming Cindy Shows, shares resources like the Spaces admin guide, and invites attendees to SysAid Smart, the company’s global customer event. If your organization is ready to modernize ITSM, reduce manual workload, and give agents a smoother, more intelligent workspace, this episode offers a complete look at what SysAid Spaces delivers today. Register for upcoming Cindy Show sessions: https://www.sysaid.com/lp/sysaid-powe... --- Check out SysAid’s help desk and ITSM software: https://www.sysaid.com/ Check us out on social: Twitter -   / sysaid   and   / joe_the_it_guy   Facebook -   / sysaidit   LinkedIn -