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Nick is recognized as one of ICMI's top 25 thought leaders of 2025, expert in transforming contact centres, boosting efficiency, and enhancing customer experience In this episode, I sit down with Nick Glimsdahl, author of “The Heart of Service: A Blueprint for Human-Centric AI in Customer Service.” Nick shares how businesses can harness the power of AI without losing the human touch, creating experiences that are not just efficient, but empathetic and meaningful We dive into how AI can empower service teams, enhance customer trust, and transform the way companies build lasting relationships, proving that technology should serve people, not replace them If you care about the future of customer experience, leadership, and the evolving intersection between humans and machines, this is a must-listen Tune in to discover how to bring heart and humanity back into AI-driven service #Sales #Marketing #SocialSelling #CX #Leadership #CustomerExperience